Privacy Policy

1. Who is responsible for the processing of your data?

The person in charge of processing is identified in the Legal Notice section of this website and will be referred to as Urbanites.

2. What kind of data do we have about you, personally, and how have we obtained them?

The categories of clients’ and suppliers’ personal data that we process are:
1. Identification data
2. Postal or email addresses
3. Marketing information
4. Economic and transaction data

We have obtained the data directly from the person holding them, by virtue of a contractual relationship, an offer of services, or any other commercial activity that has brought us together.

3. Do we ever treat specially protected data?

We have obtained all the aforementioned data either directly from you by submitting a commercial offer, contractual proposal, etc. or through your company providing us with the identification data and other information necessary to carry out the purpose of the contractual relationship between the parties. It will be your or your company’s obligation to provide us with the updated data in case it is modified.

4. For what purposes do we process your data?

We process the data provided by interested parties in order to manage different activities derived from specific procedures performed in terms of sales, after sales service, supplier management, quality of services, etc. In this way, we will use your data to carry out any of the following actions:

I. Send information requested by the contact form of our website or any other means of contact with our company

II. Provide both current and potential clients with offers of products and services of interest.

III. Carry out the administrative, fiscal, and accounting management of our clients and/or suppliers.

IV. Carry out satisfaction surveys, market studies, etc. in order to send you the most appropriate offers and optimized quality of service, etc.

5. For how long will we keep your data?

The personal data related to natural persons linked to potential clients, current clients, and suppliers that we collect through the different contact forms and/or information collection methods will be kept as long as their deletion is not requested by the interested party. The data provided by our clients and suppliers will be kept as long as the commercial relationship between the parties is maintained, respecting, in any case, the minimum legal conservation periods according to the subject.

In any case, we will keep your personal data for a period of time that is reasonably necessary taking into account our needs to answer to questions that arise or solve problems, make improvements, activate new services, and meet the requirements set by the applicable laws. This means that we may keep your personal data for a reasonable period of time even after you have stopped using our products or have stopped using this website. After this period, your personal data will be deleted from all our systems.

6. What is the legitimating basis for processing your data?

Depending on the type of data processing, the legitimating basis is as follows:



Accounting Management: billing management with clients and/or suppliers.

Maintenance, development, and control of the contractual relationship between the parties.

Tax management: application of withholdings, bonuses, etc.

Maintenance, development, and control of the contractual relationship between the parties. Compliance with legal obligations.

Administrative management: logistics management, storage, client deliveries, receipt of goods, etc.

Maintenance, development, and control of the contractual relationship between the parties.

Marketing: Marketing for our products or services aimed at our clients or those who have requested relative information from us in the past, including conducting client satisfaction surveys.

Free and unequivocal consent of the interested party (potential clients), we make it clear that the withdrawal of this consent can, in no case, imply conditions to the execution of the contract between the parties; legitimate interest of the company on the promotion and marketing of products or services similar to those previously obtained or requested by the interested parties.

In the event that you do not provide your personal data, we cannot execute your contract, comply with legal obligations, or perform other actions derived from public authorities.

7. With which recipients will your data be shared?

We will not transfer your personal data to any third party company that intends to use them in its direct marketing actions, unless you have expressly authorized us to do so.

We inform you that we can provide your personal data to Public Administration agencies and competent Authorities in cases in which we are legally required to or in cases in which, acting in good faith, we consider that such action is reasonably necessary to comply with a judicial process, i.e. answering any legal claim or suit or protecting the rights of the company or its clients and the general public.

We inform you that your data will not be transferred or communicated to third parties. The company is solely responsible for its processing and custody.

We will provide your personal data to third parties (e.g. Internet service providers that help us administer our website or carry out the contracted services, IT support and maintenance companies, logistics companies, tax and accounting advisory companies, etc.). In any case, these third parties must maintain, at all times, the same levels of security as we do regarding your personal data and, when necessary, they will be bound by legal commitments to privately and securely store your personal data, and also to only use the information following the company’s specific instructions.

8. Transferring data to third parties?

We do not plan to transfer data to third parties.

9. What are your rights as the interested party?

Anyone has the right to obtain confirmation about whether or not we are processing personal data that concerns them.

Specifically, interested parties can request the right to access their personal data, as well as receive them in a common format for digital reading if the processing is carried out by electronic means (right to portability).

Likewise, interested parties may request the right to rectify inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that they were collected.

In addition, in certain circumstances, the interested parties may request to limit the processing of their data, or in certain circumstances and for reasons related to their particular situation, the interested parties may exercise their right to object to the processing of their data. We will stop processing the data, except for compelling and legitimate reasons, to exercise or defend possible claims, or in those exceptions established in the applicable regulations.

Likewise, we inform you that you have the right to withdraw the consent you have granted at any time, without affecting the legality of the processing based on the consent given prior to your withdrawal.

Likewise, the User is informed that he or she can exercise the aforementioned rights at any time by writing to us using the contact information that appears in Recital 1 of this Legal Notice, attaching a copy of his or her ID.

You will also have the right to file a claim with the Spanish Agency for Data Protection, especially if you have not been satisfied in the exercise of your rights.

On the other hand, in accordance with the provisions of Law 34/2002, of 11 July, on Services of the Information Society and Electronic Commerce, we promise not to send advertising through email without having previously collected the express authorization of the recipient. The User may oppose the sending of advertising by checking the corresponding box.